Shipping policy

Shipping Methods

KNDL delivers parcels worldwide. Orders are processed within 2-6 working days. Please note: Custom Name Anklets have a processing time of 1-3 weeks. KNDL will not be held responsible for a delay in shipment caused by international customs issues or any other circumstances beyond the control of KNDL. 

 Shipping Costs

Shipping costs for each specific geographic area are calculated at checkout. Please note that in case that, for any reason, customer refuses the delivery of the parcel, shipping costs and import duty fees related to the automatic return of the parcel to the sender will be charged to the customer. This amount will be deducted from the total amount of the order to be refunded.

Failed Delivery

By placing an order, customers establish a commercial relationship with KNDL and commit to accept delivery of the parcel related to the order placed. If the parcel cannot be delivered to the given shipping address due to causes ascribable to the absent cooperation of the customer (wrong or incorrect phone number, wrong or incorrect shipping address, absent receiver), or if the customer refuses to collect the parcel, the parcel will be returned to the sender Buttrmlk at the  customer’s expense. The expense includes shipping costs and any duty and tax fees; the amount will be deducted from the total amount of the order to be refunded.

 

Delivery Time

KNDL processes orders in Toronto, Canada from Monday to Friday. KNDL processes orders as soon as possible. Orders placed from Friday to Sunday, or holiday will be processed the following business day. KNDL ships all over the world via Canada Post and UPS. KNDL cannot be accountable for carrier delays or delays caused by holidays, meteorological conditions, customs inspections and other circumstances that are irrelevant to KNDL control.

Once shipped, arrival time of packages may vary from country to country.

Tracking Your Order

Shipment Tracking

When the order is tendered to the courier, customers receive an email from KNDL providing the tracking number related to the order.